Terms and Conditions of membership and rental

Presentation of the Hertz On Demand Car Club service

Hertz is offering you the opportunity to join a membership for short term car rental operated by Hertz On Demand. Your Hertz On Demand membership is a unique membership that allows you to access a car on an hourly basis and at a convenient location. Renting a car has just become easier. Your membership will allow you to book and use the vehicle for short periods over the internet.

As a member, we will ask each of you to respect not only the vehicle, but also these terms and your fellow members.This agreement and the terms and conditions below govern both other members and your membership and usage of the vehicles.

By agreeing to these terms and conditions, you agree to be bound by them and to receive notice of any changes to the terms and conditions through the posting of notice of such changes on the Hertz On Demand website.

Please also have a look through the FAQ section and on our web site for further details on how the process works and for any additional requirements which you need to adhere to as a member.

If you would like to contact us directly, please do so by writing to ‘Hertz On Demand, Hertz UK, Hertz House, 11 Vine Street, Uxbridge, Middlesex, UB8 1QE’, by email at hertzondemanduk@hertz.com or by phone on 08708 45 45 45 (opening hours: 07:00 – 22:00).

Your membership:

1.      Becoming a member

Application Form

a. You must complete the application form on our website or send it to us by post, fill out all your details correctly (including billing information).

b. Membership will include third party insurance (required by law), and the use of the Hertz On Demand Card.

c. In order to receive confirmation and reminders on your bookings, you will need to provide a valid email address and/or your mobile phone number.  Please inform us if these change during the course of your membership so that we can continue to keep you updated.

d. You need to ensure that you meet our admission requirements both before you join and throughout your membership. If your circumstances do change, you must let us know as soon as possible

Driving Licence

e. You must have a valid driving licence for at least a year and continue to maintain a valid driving licence for the duration of your membership.

f. You must not have any serious endorsements (including DD, DR or UT on your licence) and you must not have had more than two accidents in the previous three years.  To process your application we will have to check your licence with the Department of Vehicle Licensing Authority (DVLA) in order for us to validate your application.

g. You will be required at the start of each rental to confirm that you continue to hold a valid driving licence permitting you to drive a vehicle in the UK and it is your responsibility to ensure that your driving licence remains valid and continues to comply with the conditions of paragraph 1(f).

h. If you do not hold a UK driving licence, you can still become a member; please contact the Member Care Centre for details.

Billing Details

i. You will need to provide us with your debit or credit card details so that we can verify their validity and then invoice you for membership, rental and additional charges.

j. You may also be required to provide us with details of your home address.

Drivers under 21

k. If you are under the age of 21, in addition to the above licence conditions, you will need to send to Hertz On Demand the following information at the Member Care Centre:

• Validation that you do not have any motor insurance claims in any name,
• Letter from your insurance company confirming that you are named on the policy and that there are currently no claims in relation to the named person.
• You will have to pay the young driver's applicable rate for each rental.
• You will only be responsible for damage or vandalism to the vehicle for up to £750 for each time that you rent the vehicle. If the damage to the vehicle is less than £750, you will only be responsible for the lesser amount, any administration fee and any towage costs. Any damage more than £750 will be covered by Hertz On Demand.
• If you put the wrong fuel into the vehicle, you will be charged the full amount of £750.
• If the vehicle is stolen, you will only be charged £750.
• Please remember that the additional protection plan only covers you as long as you have followed the rules of the membership and have used the vehicle in accordance with the terms and conditions AND the damage was not caused intentionally, by gross negligence of you or an authorised driver.

l. Once we have approved and authenticated your details, –you will become a member of Hertz On Demand.  We reserve the right not to accept your application for membership on any grounds.

2.      The Vehicle Entry Device

a. When we confirm your membership, we will issue you with your own Vehicle Entry Device which will be mailed to the address which you provided in your application.

b. The Vehicle Entry Device will be used to both lock and unlock the vehicle each time you use it.

c. You must not give, lend or sell the  Vehicle Entry Device to anyone else nor let anyone else use it to drive a Hertz On Demand vehicle. If you do not comply with this condition any insurance/coverage will be void and you will be liable for the full amount of any damage or loss incurred as a result of your breach.

d. Don't worry if you lose your Vehicle Entry Device Let us know as soon as possible and we will send a replacement.

3.      Making a Booking

a. You will need to reserve the vehicle and add a method of payment to your profile before you use it. 

b. You can reserve your vehicle at our website www.hertzondemand.com, using the Hertz On Demand App on your iPhone, or by phoning the Member Care Centre on 08708 45 45 45 (opening hours: 07:00 – 22:00).

c. You can reserve the vehicle up to 6 months in advance.

d. You must book the vehicle for at least one hour on each occasion and thereafter in 30 minute intervals.

e. Certain vehicles and locations may become available for one-way rentals. These will be identified on the Hertz On Demand website. These rentals may be shorter than an hour if specified on the Hertz On Demand website at the time of making a rental.

f. You will receive a confirmation of your booking by text message on your mobile and/or an email, depending on your contact information options. 

g. Feel free to look at the FAQs or contact the Member Care Centre for further details.

4.      Charges for using the vehicle

a. When you use the vehicle, you will be charged on an hourly rate or part thereof with a minimum charge of one hour.  You will be charged for the full rental, regardless of whether you returned the vehicle early, subject to clause 6.

b. The hourly rental rate for each rental will be determined when you make a booking and you will be able to view these charges before you confirm each booking.

c. The charges applicable for one way rentals (where available) may change from time to time and will be presented to you at the time that you make a reservation.

d. When you make a reservation for a vehicle situated in a country outside of the United Kingdom, you will be charged in the currency of the country in which you joined Hertz On Demand. 

e. We will preauthorise up to 150% of the initial charges (48) hours before you start your rental or immediately if your rental commences within 48 hours. The booking will only be confirmed once authorisation has been successfully obtained. We will notify you if your payment card is declined.

f. Your account will be debited at the end of the rental for the rental charges and any additional charges which may be applicable.

g. If you make a booking through the Member Care Centre, you will be charged an additional booking fee.

h. If you are under 21 years of age, the young driver's hourly rate will be applicable for your rental.

i. By agreeing to these terms and conditions, you authorise us to preauthorise the initial charges and deduct all charges from your debit or credit card you provided.

5.      Additional charges that you will be responsible for     

Please see Schedule 1 below for the detail of the Charges

a. If you return the vehicle late, you will be charged a late return charge (the amount will depend on whether you let us know or not) together with the normal rental charges.

b. Even if there is no other member waiting to use the vehicle and you do not let us know that you will be late, we will charge you a late return charge for being late.

c. You will also incur an additional charge in the following instances:

• If you return the vehicle with less than a quarter tank.
• If you leave the vehicle in an unfit state (not clean), or you have smoked in the vehicle or allowed pets into the vehicle.
• If you lose the keys, vehicle documents or the fuel card.
• If you have not turned the lights off or forgot to lock the vehicle.

d. If you do not return the car to the designated parking space and park the vehicle somewhere else and don't inform us, then you will be charged an additional fee, any parking charges and any recovery charges if the vehicle is towed away.

e. If we are required to process any accident claims, road fines, parking fines or any other fines relating to the time the vehicle was in your possession, you will be charged an administration charge for dealing with it.  You will also be responsible for paying any fines.

f. By agreeing to these terms and conditions, you authorise us to deduct all charges from your debit or credit card.

6.      Early return/Cancellation

a. If you no longer need the vehicle, you may cancel the booking. To avoid being charged for the full period of the booking, you must cancel at least two hours before the time of your booking. If you don't cancel before two hours, you will be charged for up to 10 hours or your full rental, whichever is less.

b) Even if you return the vehicle early, you will still be charged for the full rental or for the period up to 10 hours after the return, whichever is less.

7.  Our Commitment to You as a Member

a. Vehicles will be available to you from designated parking spaces from the start of your booking. Other members may be returning the vehicle at the end of their booking, we cannot always guarantee that the vehicle which you have reserved will be available. 

b. If a vehicle has not been returned on time by a previous member, we will try and find an alternative solution for you, but we may not be able to meet all your requirements.

c. We will ensure that as far as reasonably possible, the vehicle is in a good overall and operating condition.

d. If a vehicle breaks down, let us know immediately by phoning the Member Care Centre and we will arrange for a breakdown service provider to come to you or make alternative arrangements.

8. Invoicing

a. You are responsible for the payment of all charges in any way incurred in connection with the booking and use of a vehicle, whether you used the vehicle in the country of membership or in another Hertz On Demand country.

b. When you joined, or before making a booking, you gave us your credit/debit card details.  You must notify us immediately if these details change. If we cannot authorise your payment card before each rental, you will not be able to unlock and use the vehicle.

c. At the end of every rental, we will debit your account for the rental charges and any additional charges, insurances, and/or damage.

d. We will not be responsible for any overdraft charges or any other losses or liabilities which you may incur with your bank or card provider.

e. If we experience continued problems with your credit card or other invoice payment, or in the event of debit refusal by your bank, we reserve the right to suspend and/or terminate your membership of Hertz On Demand.

f. When you give us your credit/debit card details you agree to allow us to deduct from your card for all charges that you may have incurred.

9. Insurances and Additional Protections Offered by Hertz On Demand

a.   Provided you comply with the terms and conditions of rental, you will be covered by third party motor insurance as required by law and damage protection.

b.   When you join you agreed to the additional damage protection plan that Hertz On Demand offers you when you use the vehicle which is part of your membership.  Please see below in Schedule 2 for the details and the terms and conditions of the protection plan.

c.   If you have followed all the rules of membership, you will only have to pay up to the excess if there is damage, loss or theft of the vehicle. If the damage is lower than the amount of the excess, you will have to pay the amount of repair and an administration fee.

d.   If you do not comply with the terms and conditions of rental, or if the loss, damage or theft is caused intentionally or by gross negligence, you will lose the benefit of any insurance/cover and the additional protection provided by Hertz On Demand.

e.   It is important that you notify us by email or normal mail of any change in your licence status or if you have any points added to your licence as this may mean that you are no longer insured.

f.   If additional insurances are required when you rent a car outside of your membership country, we will let you know what these will be and will charge your account accordingly.

10. Termination and Suspension of your Membership

a.   Your membership is for life, unless you inform us to cancel it.

b.   You may cancel your membership at any time. When you cancel, please return the Vehicle Entry Device to us.  We will terminate your membership and cease to send you any updates and special offers. 

c.   We may suspend your membership in the event that you have failed to pay your   account or the direct debit payment was unsuccessful.

d.   We may also suspend your account if your driving licence no longer meets our licence requirements for you to use our vehicles.

e.   We may also choose to terminate or suspend your membership for any other reason including if we feel that you have been abusing the services or are not following the proper rules.

11. Your Information - Data protection              

a.   When you fill in the application details, you agree to us being able to use the details to verify who you are and make sure that you can become a Hertz On Demand member.

b.   We will also use the licence details which you give us to check with the Licence   Authorities that you can use our vehicles and you consent to us disclosing the information to the Licence Authorities to enable us to confirm your membership. 

c.   We may continue to do periodic checks to ensure that your licence remains valid and still fits our membership requirements.

d.   To make sure that you are fully up to speed with all the fantastic developments at Hertz On Demand, we will send you regular updates and new offers by email, text message or by post so that you can make use of them and these will be sent to the details which you provided in your enrolment.

e.   By agreeing to these conditions, you authorise us to debit your account for all rental charges and any additional charges as per the statement which we shall provide to you before debiting your account.

f.   We track the location of the car via GPRS for security purposes, and accordingly you confirm that we can keep this data for such reasons.

g.   We will only show your credit/debit card details to our third party payment partners.

h.   Please read our privacy policy for the measures which we have in place to make sure that all your details are protected.    

i.   The data controller in relation to any information which we have been given by you is Hertz (UK) Limited with its registered address at Hertz House, 11 Vine   Street, Uxbridge, Middlesex, UB8 1QE.

j.   You agree that we may process your information as defined under the Data Protection Act.

k.   You also agree that we can keep the information as part of our records to continue to administer and provide the services to you.

l.   We will send you the latest Carclub offers and any material relating to such and you will be provided with the opportunity to unsubscribe should you no longer wish to receive the offers.

12. Changes

a.   We will let you know if there are any changes to the conditions of this agreement and the charges.

b.   Any changes, including changes to the rates and charges will be available on the website when you next make a booking.  If you make a booking, then you agree to the changes. 

13 Disputes

a.   We will try and resolve any disputes, claims or queries which have been raised or which have been brought by either party.

b.   If we cannot resolve the dispute directly with you, this agreement will be governed by the laws of England and Wales and you agree that the courts of England are the most appropriate and convenient courts to settle the dispute.

Things to be aware of when using the vehicle.

14 Before using the Vehicle

a.   You must check the vehicle for any damage and make sure that you report any    damage to the Member Care Centre.

b.   If you don't let us know, you will be responsible for any damage and we will deduct any costs and expenses from your charge card.

c.   You must also check that the documents of the vehicle and other items (administrative papers, fuel card, parking card, damage identification book) are in the vehicle.

d.   You will be required to verify that you continue to hold a valid driving licence at the start of each rental.  

15 Conditions when using the vehicle

a.   You must use the membership Vehicle Entry Device to unlock the vehicle and to lock the vehicle when you are not driving the vehicle.

b.   The keys must not be removed from the vehicle when you leave the vehicle.

c.   You are responsible for the vehicle and anything that happens to the vehicle from the moment that you unlock the vehicle until your rental is completed and you lock the vehicle.

d.   You are responsible for any parking fines, bus lane fines, speeding fines,   clamping fees, and any other charges or fees which are incurred while using the vehicle.

e.   You must not smoke or allow anyone else to smoke in the vehicle.

f.   No pets are allowed in the vehicle at any time, except if required as a service animal for the visually impaired.

g.   Remember that the first 20 miles of fuel per day are free and after that you will need to pay an additional charge per mile. The number of miles driven is determined by the onboard tracking system.

h.   Remember that another member will use the vehicle after you, so keep it clean and tidy.

i.   Please look at the online FAQs for any additional information on using the vehicle.

j.   If damage is done to the vehicle, you are responsible, and you must let us know immediately if anything happens.

k.   If the vehicle breaks down, or there is a fault with the vehicle, you must let us know immediately. Do not arrange for your own breakdown repair service or allow any other person to service or fix the vehicle without permission from the Member Care Centre.

l.   If you have an accident you must fill an incident report form in the glovebox and inform the police if required.  If the vehicle is stolen you must inform the police. Let us know straight away and we will tell you what to do.

m.   You should not add or attach any equipment or device to the vehicle.

16 Returning the Vehicle

a.   You must return the vehicle before the end of your rental period; otherwise, a late return fee will be applied.

b.   Rental charges will continue to accrue; until the vehicle is returned to its parking   space and the rental is closed. For early rental, see clause {6b}

c.   Ordinary wear and tear due to reasonable use expected, you must return the vehicle in the same condition in which you received it.

d.   At the end of the rental, inspect the vehicle for any damage, and report it to the    Member Care Centre.

e.   The vehicle must be parked in one of the Hertz On Demand parking bays at the same location where you picked up the vehicle, unless you have booked a one way rental, in which instance, you must return the vehicle to the Hertz On Demand parking bay at the designated location confirmed with you at the time of reservation.

f.   If you cannot park in the designated parking space, phone the Member Care Centre immediately to notify them where you are parking the vehicle.

g.   Fuel is included in the rental price, but you must make sure that there is at least a quarter of a tank for the next member. If you need to fill up the vehicle, you must use the fuel card and use the correct fuel.

h.   Turn off the lights of the vehicle.

i.   Remember to leave the keys, the documents of the vehicle, the fuel card, the parking card, and the damage identification book in the glovebox and lock the vehicle using the Vehicle Entry Device.

j.   At the end of the rental, on each occasion, you must ensure that you close off the rental using the ‘end rental' button in the vehicle.

17 Your responsibilities as a member

a.   You are responsible for the vehicle and anything which happens to the vehicle from the moment that you unlock the vehicle with the Vehicle Entry Device.

b.   You must not use the vehicle to drive outside of the United Kingdom unless you get the permission of the Member Care Centre.

c.   You must only use the vehicle to carry passengers which do not exceed the designed seating capacity.

d.   You must only use the vehicle in accordance with all highway and other applicable laws and regulations.

e.   The use of the vehicle in the following conditions is not allowed:

• for any hire or reward,
• to carry passengers for remuneration,
• for off road or on roads which are unsuitable,
• to take part in any race or contest,
• to sub-rent or for driver training,
• by any person who is under the influence of alcohol or any drug or medication which is prohibited,
• in the carrying out of any crime or any other illegal activity,
• for the towing of a trailer or vehicle,
• To carry any substance which is toxic, flammable, or which may damage the vehicle.

f.   If you don't comply with the terms and conditions of use of the car, you will lose   the benefit of any insurance cover and additional protection which you may have.

g.   You must continue to meet all our licence requirements while you are a member and whenever you use the vehicle and to let us know if there are any changes to your licence status.

18 Applicable Law and renting outside of the UK

a.   If you wish to rent a Hertz On Demand vehicle outside of the UK, then you must ensure that your driving licence is valid in the country of destination and permits you to drive vehicles in that country. If you are licensed by a country which does not permit us to obtain a copy of your driving record or we cannot confirm your licence details with the licensing authorities, then you must submit a copy of your driving record to the Member Care Centre.

b.   When you first make a reservation for the vehicle in a new country, we may require you to submit additional information to the Member Care Centre.

c.   This agreement and the terms of your membership are with Hertz (UK) Limited and the law of England and Wales will apply and you agree to submit to the non- exclusive jurisdiction of the courts of England and Wales.

d.   If and when you make a reservation for a vehicle outside of the United Kingdom,  then the conditions of membership and use shall be governed by these terms and conditions, subject to any additional terms and conditions which you will be asked to agree to when you first make a booking in that territory.  The booking and rental of the vehicle will then be with the Hertz On Demand company in the territory where you pick up the vehicle, but your membership obligations shall remain with Hertz (UK) Limited.

Additional Charges Schedule 1

SCHEDULE 2 – ADDITIONAL PROTECTION PLAN

Why do I need to take this out?

When you drive the vehicle, you are only insured and protected against any claims from any third person for death, personal injury or damage to property caused by the vehicle during your rental.

You are not protected against any damage done to the vehicle itself, vandalism or theft of the vehicle.  The Additional Protection Plan covers you for these situations.

What protection will I get?

You will only be responsible for damage or vandalism to the vehicle for up to £500 for each time that you rent the vehicle.  If the damage to the vehicle is less than £500, you will only be responsible for the lesser amount, any administration fee and any towage costs.  Any damage more than £500 will be covered by Hertz On Demand. 

If you put the wrong fuel into the vehicle, you will be charged the full amount of £500.

If the vehicle is stolen, you will only be charged £500.

Please remember that the additional protection plan only covers you as long as you have followed the rules of the membership and have used the vehicle in accordance with the terms and  conditions AND the damage was not caused intentionally, by gross negligence of you or an authorised driver.

How much will this cost?

The additional protection fee is included in your membership.

Save up to 20% on Hertz Car & Van Rental*

* This offer is available for Hertz On Demand members at locations across the UK, France, Germany, Italy, Spain, Belgium, the Netherlands, Switzerland and other participating destinations, for car hire booked with Hertz through the www.hertz.co.uk website only.

The discount is based on any length of rental and is applicable on all car groups, and van groups C4, D4 and G4 in each country.The offer is subject to availability. Standard blackout periods apply over public holidays or major events.

The discount applies to all mandatory rental costs excluding taxes, fees, surcharges and optional extras such as child seats, additional drivers and fuel, which are charged at normal rates.

The offer is subject to change without notice and may be withdrawn at any time. All car and van rentals are subject to Hertz terms and conditions.

1 to 4 days, pick up Sunday to Friday (exclude Sat night keep): 10% discount.

1 to 2 day weekend (with a Saturday night keep): 20% discount.

3 to 4 day weekend (with a Saturday night keep): 20% discount.

5 + days (weekly rental): 10% discount.

Destination US: 10% discount only, applies on all cost breaks.