You've got Qs, we've got As. If you want to know more, or need a little explanation, this is where you'll find the answers.
Hertz On Demand is a self-service hourly car rental program. Members receive all of the benefits of having a car when they need one, without actually having to own one! Book a vehicle for an hour, a day or even a week. As a member, you get 24-hour access to a wide range of vehicles, so you can get to the people and places that matter. Once a reservation for a vehicle is completed online, a Hertz On Demand member can simply walk to the car, get in and go!
The easiest way to contact us is via email at membercare@hertz.com. Or you can reach us by phone at (877) 654-4400 or fax at (866) 777-9018. You can also write to us at Hertz On Demand Member Care Center, P.O. Box 26120, Oklahoma City, OK 73126.
Currently, cars are available in more than twelve major cities across the United States, including over 100 locations in the greater New York City area, as well as a number of locations in Boston, MA, Washington, D.C, Miami Beach, FL and more! Hertz On Demand is also available on more than 60 university campuses across North America, in addition to locations in Paris, London, Madrid, Berlin, Melbourne and Sydney with more coming soon!
Hertz On Demand provides members with a car rental experience and options that the competition cannot match. Here are just a few exclusive benefits of being a Hertz On Demand member that you will not find at a competitor:
Hertz On Demand offers a wide range of cars that are the most practical for city driving. These cars vary in size and performance. Click here to see the Hertz On Demand fleet now and pick the one that best suits your needs!
Your Hertz On Demand access card or key fob will arrive within 5-7 days after applying for membership online. Once your application has been submitted, you will receive an email confirming that your application has been received. When approved, you will receive a confirmation email to notify you that your membership kit has been shipped to your billing address and will arrive within 5-7 days.
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You can reserve a car online or call our Member Care Center at 1-877-654-4400.
Hertz On Demand rental cars are available 24 hours a day, 365 days a year. Whenever you need a car, Hertz On Demand is there for you.
We need to make sure Hertz On Demand cars are available for as many of our members as possible. Therefore, we limit advanced bookings to a maximum of four reservations per member at any one time.
Check our locations map to find the exact spot where your car will be parked. We will also confirm the location in an email and text message.
You can reserve a Hertz On Demand rental car up to six months in advance.
Your Hertz On Demand vehicle entry device acts as your personal key to the car, with 24/7 access. Just swipe it across the reader on the windshield to unlock and lock the doors.
The ignition key is securely tethered inside the vehicle.
Fuel is included in your rate. Use the fuel card, which you will find above the sun visor, as you would a debit card to pay for gas. You will be asked for your pin, which is the last 6 digits of your member ID number, and the car's mileage.
Yes. Through our roaming feature, you can reserve cars online in any country or city where we operate.
Call the Member Care Center by pressing the middle button (near the driver's door). We will call you back using the in-car, hands-free communication system. Or, simply call us by phone at 1-877-654-4400 and we will sort everything out.
NeverLost is Hertz's customized in-car GPS (navigation system) that gives you turn-by-turn audio and visual driving directions to virtually any destination in North America. You can use the touch-screen display to view the map of your route.
NeverLost will also help you plan your trip in advance with its Online Trip Planning available at www.neverlost.com.
It is available in 10 languages: Dutch, English, French, German, Italian, Japanese, Spanish, Brazilian Portuguese, Chinese, and Korean.
No. Any person behind the wheel of a Hertz On Demand vehicle MUST be a Hertz On Demand member. If someone who is not a member is caught driving the vehicle you reserved, your own membership will be cancelled immediately.
The fuel card should always remain inside the vehicle. However, if the fuel card is missing or does not work, please fill up the tank as needed using your own method of payment and send us a copy of your receipt at membercare@hertz.com or by fax at 866-777-9018. We will gladly reimburse you for the cost to fill the tank.
Membership in Hertz On Demand is Free. Our hourly and daily rates include gas, insurance, 180 miles per 24 hour period, and 24/7 roadside assistance. Although there is an EZ Pass unit available in each vehicle, toll charges are not included in your rate, and will be billed to you separately.
To reserve a car, members must provide a valid credit or debit card number. When you return your car after a rental, we will charge the credit or debit card you provided for the costs incurred for the rental. An invoice will be emailed to you at the close of each reservation and available for your review online by visiting ‘My Account’ and clicking on the ‘Reservation History’ tab and then ‘Past Reservations/Receipts’. Any additional charges incurred such as tolls, damages, fines, etc. will be billed to you on a second invoice, separate from your rental charges.
Of course it is. We're part of the Hertz family, so all the security you'd expect when renting with Hertz you can also expect from us. Hertz On Demand also follows all appropriate data protection legislation with regards to personal and financial data.
We accept all major credit cards, including American Express, MasterCard, Visa, Diners Club, Discover, Hertz Charge Card, JCB, Optima Amex and debit cards or check cards issued under a Visa or MasterCard logo that take funds directly from your bank account. The name on the credit card must match the member’s name. Naturally, you will need to have available funds in your account for the estimated charges, plus up to $140 for any incidentals. Hertz On Demand will not be liable for any overdraft charges, so it is up to you to ensure that you have sufficient funds in your account. Please note that we do not accept prepaid or store cards that have a Visa or MasterCard logo.
Stick to the agreement and you will be amazed at how much you will save against the costs of car ownership. For a listing of the additional charges, see our additional fees below.
Also, please do not smoke in the car, leave the pets at home, and do not remove any of the car items in the car. If you have an accident or the car is damaged, just speak to the Member Care Center to sort it out.
No. There is no smoking in any Hertz On Demand vehicles.
No. Your Hertz On Demand membership is yours and yours only. Allowing others to use your membership is a violation of the membership agreement and could result in the loss of your membership.
There are no fees for changing or canceling your reservation, as long as the Member Care Center is notified with at least five minutes notice before the start of your reservation. To modify or cancel your reservation online, visit 'My Account' and click 'Reservation History' to see your upcoming reservations. Then click the 'Change Booking' or 'Cancel Reservation' button to update your current reservation. You may also modify or cancel your reservation over the phone by calling the Member Care Center at 877-654-4400.
With the exception of service animals, accompanying a member or passenger with a disability, animals are not allowed in the vehicle at any time unless they are contained within an appropriate animal carrier. Animals too large for carriers are not allowed in the vehicle.
No. Unfortunately, we do not supply child seats in our vehicles. However, if you are driving with a child who requires a child seat, please use your own for the safety of all passengers.
We will pay the towing fine initially, but you will be responsible for the cost, along with an administration charge, any damage to the vehicle, as well as any impound or storage fees beyond the cost of the tow.
It is important to return the car on time, as another member may be waiting to use it. If you think you are going to be late, and need to extend your rental, please do so by using the in-car screen pad next to the steering wheel and select the length of additional time needed in the vehicle. If the vehicle is available, it’s yours to keep for however long you need it. If you need further assistance, please call the Member Care Center at (877) 654-4400. If you return the vehicle late, you will be charged for the additional time used in 30 minute increments.
Each member is responsible for ensuring that the vehicle is left in good, clean condition for the next member. If the vehicle is dirty, we ask that you contact us to report it. As a member, you do have the option of taking the vehicle to the nearest car wash to be cleaned, and we will gladly reimburse you for the wash. Just fax or email your receipt to the Member Care Center and a credit will be issued to your account.
Yes. Insurance is covered in your rate. Review our Terms and Conditions for more information on our Liability Protection.
Yes, you will have to pay a $250 deductible if the car is damaged. If the repair cost is less than this amount, you will only need to pay the lesser amount.
Hertz On Demand's one-way service allows members to Pick-Up a car from select Manhattan locations, take it to Newark, JFK and/or LaGuardia airports, and vice-versa. Members do not need to return the vehicle to its Pick-Up location, as traditionally car share necessitates, but can leave the car at the airport or Manhattan location.
Today, one-way trips can be booked between select Manhattan locations and the three major New York City area airports: LaGuardia, JFK and Newark Airports.
Yes, you can book to travel from Manhattan to any of the three airports, and can also Pick-Up a vehicle from the airport to travel to Manhattan.
You can reserve a one-way vehicle anytime through the Hertz On Demand website by selecting 'Find a vehicle' and entering the Pick-Up Date and time for the reservation. Click on the box that states you are dropping the vehicle off at an alternate location. This will allow you to choose your drop off location. Please remember, One Way reservations should be made prior to taking the vehicle on rent.
Members pay the same low, hourly rate for one-way rentals as they do with round trip reservations. This rate does not include taxes, tax reimbursement, additional airport fees and surcharges. Per the Hertz On Demand membership agreement, members are responsible for any tolls they incur during their rental.
You can book your one-way rental for as little as one hour or as long as thirty days. Just remember that you are responsible for the full amount of your reservation.
Your vehicle is available for the length of time that you booked it. If you need to extend your booking, please contact our Member Care Center to arrange an extension on your reservation.
Proceed to the Hertz Rent A Car location at the airport; Hertz On Demand parking spaces are clearly marked with signs.
When you book your reservation online, our system holds the car for you to ensure it is sufficiently charged.
Be sure to check our Vehicle Page to learn the range of the vehicle as well as the mileage of your round trip before confirming your reservation.
Yes, running the heat, the AC, or the headlights will reduce the maximum range of the vehicle.
Each vehicle indicates the range either in mileage or a percentage of the remaining battery power. The Nissan LEAF indicates the remaining mileage on the dashboard, while the Smart EV indicates the percentage of remaining battery power. On the Smart EV, for every 10% you have about 7 miles of range.
No, there is a charging station on site and the valet will recharge it for you.
It is not recommended to take an Electric Vehicle farther than its range. However, with careful planning it can be done.
Please keep in mind these helpful tips:1) Map out your route and determine the round trip mileage2) Your final destination should be within the range of the vehicle3) Know what your recharging options are ahead of time
There are two types of recharging options currently available: Level 1 and Level 2.
Level 1 charging cords are provided in the trunk of all Hertz On Demand Electric Vehicles. Level 1 charges the vehicle at 110 volts and plugs into a regular three prong outlet. This level of charge is also known as a "trickle charge" because it takes about 15-20 hours to fully charge depending on the battery size.
Level 2 charges the vehicle at 220-240 volts and can fully charge a vehicle in 5 to 8 hours depending on the battery size. Please note that the more charge that is left in the battery, the less time it will take to recharge. For example, if you drive the Nissan LEAF 50 miles, it will take roughly 3.5 to 4 hours to charge back up to 100%.
Level 1 charges may be used on trips where you will be parked overnight and have access to a 110 three prong outlet. Please make sure that your destination is within the range of the vehicle.
There are over 14 Level 2 charging stations in Manhattan. You may locate these stations by using the Hertz NeverLost® GPS system in the vehicle, or by calling the Member Care Center to direct you to the nearest station.
Fuel and recharging are included in your rate. Use the gas or recharging card, under the sun visor, as you would a debit card to pay for gas. You will be asked for your pin, which is your member ID number, and the car's mileage.
Please contact the Member Care Center and they will assist you.
